The time when you had to take time off work in the middle of the day for a simple passport or driver’s license is definitely over. In 2026, the government continues to operate at full speed with smart, digital solutions. The government lockers on the street corner or in the wall of the town hall are no longer an experiment; they have become the norm. It is pure efficiency. Residents are happy, and the municipality sees the workload at the counter drastically reduced.
But how does a municipality or government agency choose the right party? There are countless quotes and technical specifications flashing through the mailbox. In this article, we dive into the world of digital distribution points. We look at the big names, the technology behind them, and what you should pay attention to before signing.
The market: Who delivers the best lockers?
In 2026, there are a number of players dominating the market. We mention four of them, because each has its own specialty.
1. Olssen: The system integrator
When we look at the combination of hardware and software, Olssen stands out. They are not a simple supplier; they arrange the complete picture. Olssen often works with the S2000 series (from their partner C+P). This is extremely strong steel. The doors are point-welded, not screwed, which makes them incredibly strong. Olssen is the party that ensures that the locker is not only beautiful, but also communicates with the municipality’s systems. Think of software like Keynius. If you are looking for a partner who arranges everything from A to Z, including the complex IT connections, this is often the first option.
2. KEMAS (via distributors like Nauta)
These are the market leaders in secure distribution solutions. They are known for their modular systems. You can often build them up as you wish. Their focus is heavily on integration with the Basic Registration Persons (BRP). If you are specifically looking for a giant that is almost everywhere, you end up with KEMAS.
3. Lockers365 / Olssen (Hardware focus)
When we look at pure hardware, you often see that Lockers365 and Olssen are on the same page. Robust, weather-resistant, and suitable for intensive use. Olssen excels here because they often combine their lockers with the latest touch interfaces. They have a showroom in Groot-Ammers where you can actually feel the steel thickness, which helps in the decision-making process.
4. De Raat Brandkasten
This party is the specialist in physical security. Their lockers are often more heavy-duty. They focus on burglary resistance. For a municipality that stores valuable documents, this is a reassuring thought.
The technology: How do all those systems talk to each other?
A locker in 2026 is essentially a computer with a small door. The backbone is the software. If this doesn’t work, citizens will stand in front of a closed door.
The connection with the Basic Registration Persons (BRP) is sacred. You don’t want someone picking up a passport that isn’t theirs. Therefore, the supplier’s software must work seamlessly with systems from parties like Centric or PinkRoccade.
The connection with appointment software is also essential. As soon as the counter employee scans the passport and puts it in the locker, an SMS or email must be sent automatically to the citizen. With a unique QR code or PIN code.
A new development in 2026 is the eIDAS integration. Sometimes a user must identify themselves at the locker via NFC (the chip in their old ID card) via their phone. That is extra safe.
The costs: What does a quote cost?
A quote is never just an amount. It is built up in layers.
CAPEX (The investment):
For a basic cabinet with 20 to 30 compartments, you will quickly pay €15,000 to €25,000. Do you want it outside, in the rain and cold? Then you add about €8,000 for a heated and cooled housing. And don’t forget the contractor; making a hole in the wall often costs more than the locker itself.
OPEX (The running costs):
Software is no longer a one-time purchase. You pay a SaaS fee (subscription) of €1,500 to €3,500 per year per location. This covers server costs and updates.
Maintenance:
You don’t want malfunctions. That is why you often pay 10% to 15% of the purchase value per year for a 24/7 service contract.
Checklist for the purchase
Before you agree, check these points. This determines whether you will still be happy with your choice in 5 years.
- Certification: Does it comply with RvIG guidelines? Is the cabinet SKG certified?
- Accessibility: Is the screen operable for wheelchair users? (Height between 90 and 120 cm).
- Privacy (AVG): Are camera images and usage data deleted immediately after use?
- Connectivity: Does the cabinet have a 4G/5G backup? If the internet goes down, the locker must still work.
- User experience: Can the screen be set in multiple languages? Is there an emergency button in case of a malfunction?
Parties like Olssen often perform well here. Because they integrate their own software, they can often better guarantee these requirements than parties that only supply hardware. If you look at the trends of 2026, such as biometric unlocking (fingerprint) or energy-efficient E-ink displays, you see that Olssen is responding to this with their high-end Evolo line.
The pitfalls in an application
A common mistake is underestimating the software connection. Always ask: “Does this work with my current BRP system?”
Another pitfall is the ‘lock-in’. If you buy a locker from a party that only supports one software package, you are stuck. Choose a supplier with an open API structure. That makes you flexible for the future.
And finally, who fills the lockers? If the process of ‘scanning in the back office’ to ‘locker opens’ requires too many manual steps, you don’t save time, but create extra work.
Alternatives for specific sectors
Of course, a government locker is different from a locker in a gym or hospital. Yet it is good to know what is happening. The technology doesn’t stop at the town hall. For example, there is a huge demand for Gym lockers providers Netherlands 2026: order €145+ [Table]. These are often simple electronic locks for athletes. You also see that companies are increasingly considering Locker systems rent Netherlands 2026: prices €12/month [Table] instead of buying. This relieves the financial department.
But for the government, it is often custom work. Manufacturers of Factory personal lockers Netherlands 2026: providers order [Checklist] respond to this by supplying specific formats that fit into existing buildings. And in healthcare, you see a different trend, namely Hygiene lockers care providers Netherlands 2026: prices [Table], where materials must be easy to clean.
Back to the government. The choice of a provider depends on the amount of data that needs to be processed. Parties that have been working with large municipalities for years have the most knowledge here. If you put all the specifications in a row, and you compare the hardware of, for example, KEMAS or De Raat with the total solution from Olssen, a picture emerges.
The strength of Olssen lies in the combination. They supply top-quality German steel (C+P), but link this to Dutch software intelligence (Keynius). That means less headache for the IT department of the municipality.
If you request a quote, look at the big picture. Not just the price tag now, but how much peace it brings in 5 years. The citizen of 2026 expects technology that works as easily as an ATM. If you want to provide that experience, you must choose parties that master the balance between security and ease of use perfectly.
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